As a training specialist with over 20 Cerner Go-Lives under my belt, I have worked with thousands of individuals in healthcare organizations to ensure they were trained and ready to transition to a new electronic health records solution. And not surprisingly, I have encountered some reluctant students over the years. Some healthcare professionals claim to […]
The pressures of the COVID-19 pandemic are shining a light on the central importance of the lab to the clinical goals of a hospital or health system. COVID-specific challenges for hospital lab professionals range from new billing and documentation requirements to the setup and configuration of drive-through test facilities. These challenges are also highlighting the […]
Legacy systems are a challenge for all companies, especially those who grow through acquisition or need to focus on immediate profitability after a merger. Modernizing and consolidating systems is often left out of acquisition timelines. Unfortunately, this often leaves IT with a patchwork of legacy systems to manage and a lack of partnership between IT […]
If you’ve been employed at a hospital or health system during the past decade, chances are you’ve worked with or at least encountered an outside consultant or consulting team. Maybe you saw us roaming the halls or hunched over our laptops in conference rooms. Maybe we shadowed your day-to-day work to see what you do. […]
As hospitals continue to reschedule the backlog of elective surgeries cancelled due to COVID-19, guidelines and best practices continue to evolve. Increasing urgency due to the cumulative effect of delays on patient health and hospital revenues has pushed hospitals to quickly implement new workflows using the best information available. Whether your organization is in the […]
Employee safety, always a top priority for healthcare organizations, has become even more important as workplaces around the country have begun to reopen and shift from COVID-19 response to recovery. According to an April survey of 305 U.S.-based CFOs by PwC, 22 percent of businesses plan to incorporate contact tracing into their Return to Work […]
Kronos users in healthcare have a lot to think about right now, from contact tracing to employee attestation to keeping terminals sanitized. However, there’s another concern that should be top of mind for many customers on Workforce Central: Flash. No, we’re not talking about the comic book hero. In IT circles, Flash is a decades-old […]
Downtime in Epic occurs for numerous reasons, planned or unplanned. Whether your organization needs the latest Special Update, or your server room is unexpectedly flooded, tension in your clinical practice will run a bit higher when Epic is down. This anxiety can lead to mistakes or preventable service desk calls. You can reduce this worry […]
A key part of any Epic project is developing specifications for what actually needs to get implemented. Your client's operational leadership should have a good idea of what workflows and processes need to be accounted for, but they don't generally know how to translate their needs into functional Epic design. Conversely, as a consultant, you […]
Many hospital systems utilize workforce management solutions primarily to track schedules and manage payroll. In the last few weeks, we have seen hospitals leverage Kronos in a number of ways in response to the COVID-19 pandemic, whether it’s providing access to new triage centers on the fly or creating new codes for additional time worked […]
These are uncharted waters for the healthcare industry as our providers work to combat the novel coronavirus. While the most important and immediate concern is the safety of healthcare workers on the frontlines of patient care, we expect downstream effects to the healthcare revenue cycle and other financial operations. It’s difficult to pinpoint exactly how […]
Spurred by the current global health crisis, companies are radically adjusting their policies and attitudes toward remote work. Major tech employers like Google, Amazon and Microsoft are making workers stay home in an effort to limit the spread of COVID-19 (Coronavirus) and protect employee health. Remote IT workers can be more productive and engaged than […]